IT Specialist
Company: Compass
Location: Boston
Posted on: October 29, 2024
Job Description:
At Compass, our mission is to help everyone find their place in
the world. Founded in 2012, we're revolutionizing the real estate
industry with our end-to-end platform that empowers residential
real estate agents to deliver exceptional service to seller and
buyer clients.As an Information Technology Specialist, you are part
of a team that oversees and executes on the development and
maintenance of Compass' information technology systems. You will
help maintain and troubleshoot IT systems for a growing base of
offices and ensure that technology is effectively deployed to help
support a high growth technology and real estate business.Please
note: this is a full-time in-office position in Boston, MA (126
Newbury St).At Compass You Will:
- Provide support for both Compass staff and real estate agents
regionally and nationally, in-person or via remote support
applications.
- Address support tickets in accordance with department's
SLA.
- Maintain up-to-date documentation of internal knowledge base
and end-user support guides.
- Support the Enterprise Technology Systems team in the
maintenance, configuration, and troubleshooting of Compass systems
and networks.
- Assist with new employee onboarding (hardware setup, user
accounts, IT training).
- Assist with data transfers (email and contacts) and issues with
a potential for data loss.
- Set up and run AV equipment for livestream broadcasts.
- Support the office's VOIP telephone system.
- Assist with IT projects and initiatives as assigned.What We're
Looking For:
- 3+ Years of experience with IT end-user support in an
enterprise role.
- A solutions-driven attitude along with the ability to give
clear technical instructions.
- Demonstrable expert proficiency with Mac, Microsoft & Mobile
(iOS, Android) operating systems.
- An excellent bedside manner both in-person and remotely.
- Ability to work in a team and independently with minimal
supervision.
- Proactive attitude - You love owning projects and initiatives
and thrive with responsibility and deadlines.
- Ability to work in a fast-paced environment where the toolset
is continuously evolving.
- Experience troubleshooting Google Meet or other video
conferencing solutions in an enterprise environment.
- Experience with Google Suite admin experience.
- Experience with Okta, and other identity management
systems.
- Experience with Workplace by Facebook, Slack and other comms
software experience.
- Experience managing AV equipment for livestream
broadcasts.
- Procurement software and/or 3rd party vendor relations.
- Inventory management.Perks that You Need to Know
About:Participation in our incentive programs (which may include
where eligible cash, equity, or commissions). Plus paid vacation,
holidays, sick time, parental leave, marriage leave, and recharge
leave; medical, tele-health, dental and vision benefits; 401(k)
plan; flexible spending accounts (FSAs); commuter program; life and
disability insurance; Maven (a support system for new parents);
Carrot (fertility benefits); UrbanSitter (caregiver referral
network); Employee Assistance Program; and pet insurance.Do your
best work, be your authentic self.At Compass, we believe that
everyone deserves to find their place in the world - a place where
they feel like they belong, where they can be their authentic
selves, where they can thrive. Our collaborative, energetic culture
is grounded in our Compass Entrepreneurship Principles and our
commitment to diversity, equity, inclusion, growth and mobility. As
an equal opportunity employer, we offer competitive compensation
packages, robust benefits and professional growth opportunities
aimed at helping to improve our employees' lives and careers.
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Keywords: Compass, Medford , IT Specialist, Other , Boston, Massachusetts
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