Project Manager, Illinois Helpline

Company: Health Resources in Action
Location: Boston
Posted on: October 24, 2024

Job Description:

We are seeking a full-time Project Manager for the Illinois Helpline to contribute to the management of a recent and innovative helpline solution, as well as developing and launching enhancements and program improvements.Position DescriptionHealth Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:

• Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.
• Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
• Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
• Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.The Project Manager is responsible for ensuring the overall success of the IL Helpline. This includes the primary project, the Illinois Helpline, and related sub-projects, such as the MAR Now and the Help is Here phone tree. The Project Manager will engage with clients, provide day-to-day management of activities (including timelines and deliverables), implement enhancements, ensure the project is responsive to evolving needs, and monitor and implement continuous quality improvement (CQI). The Project Manager will assist with budget development and management. The Project Manager will collaborate with other Helpline Project Managers and report to HRiA's Director of Helpline Project Management. They will also work closely with the Helplines' leadership, supervisory, contact center, outreach, marketing, and data/technology staff. This is a full-time remote position with a salary range of $70,000-$78,000. There will be a preference for candidates based in Illinois.Duties and Responsibilities:The Project Manager will be responsible for the ongoing implementation of the IL Helpline, in collaboration with Helpline leadership and staff. The Project Manager will provide significant project management expertise in a fast-paced, high-intensity, high-visibility context to ensure the effective, efficient, and timely implementation of the project. This includes but is not limited to the following:
  • Developing, implementing, and maintaining a flexible but specific workplan that supports the management and triage of multiple priorities and needs, while ensuring adherence to the timeline.
  • Managing and facilitating the engagement and participation of project funders, the project team, the subcontractors, and other stakeholders.
  • Communicating effectively, efficiently, and appropriately with the funders, the project teams, supervisor, and other stakeholders.
  • Identifying, prioritizing, and resolving challenges (proactively where possible) to minimize impact to the project goals and timeline.
  • Monitoring IL Helpline-related work of HRiA's partners/subcontractors and guiding their programmatic and fiscal progress.
  • Preparing and submitting all required progress and data reports and other documentation to the funder to ensure contract compliance.
  • Working with Helpline leadership and other staff to monitor and manage the overall project budget, timeline, and programmatic progress.
  • Managing the staffing, including recruitment and hiring, for IL Helpline roles as needed.
  • Supervising, mentoring, evaluating, and supporting the professional development of up to four staff people.
  • Approving staff timesheets and schedules as appropriate.Candidate Qualifications:
    • Bachelor's degree and at least five (5) years of relevant work experience in a leadership or management capacity, with demonstrated success in managing and implementing a program of similar size and scope. In absence of bachelor's degree, seven or more years of similar professional experience.
    • Experience working in or with substance use or behavioral health service programs and providers.
    • Project Management Professional (PMP) certification preferred.
    • Commitment to and understanding of health and racial equity and strong understanding of the root causes of inequities and how racism is a public health crisis.
    • Exceptional verbal, written, and presentation skills.
    • Strong organizational skills and an ability to juggle multiple, competing priorities and timelines.
    • Strong problem-solving and analytical skills, with an ability to anticipate challenges and propose solutions.
    • Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
    • Excellent interpersonal skills, including strong communication, negotiation, and collaboration skills.
    • Ability and willingness to field incoming Helpline calls during periods of high call volume or other special circumstances.
    • Minimum two years of sobriety requested for people in recovery.
    • Illinois residency is a plus.How to Apply:To apply, submit your resume and cover letter online.HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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Keywords: Health Resources in Action, Medford , Project Manager, Illinois Helpline, Executive , Boston, Massachusetts